Components of the Totalview Client

The client is the interface where the logged in user gets information about other users presence and their contact info.

The switchboards and receptionist module contain the normal client functionality and some added functionality. See The Receptionist client and  The Switchboard client.

The Totalview client

The Totalview client is divided into eight separate sections that work together.

Current user details

Shows information about the logged in user. Shows the name and current state.

Phone forwarding and DND for the default local phone can be activated by clicking Phone Settings.

 

Functions

Common user functions such as State and Appointment are accessible on this section.

User grid

The user grid shows a list of users defined in Totalview. This includes the users contact information, presence information, telephony information and other customizable information.

All columns can be moved or hidden except the first column. The first column contains the users’ phone state, presence state and name. Phone state and presence state are shown with icons.

 

Telephony control

The logged in user can control the default local phone in this window. This includes dialing, transferring and consulting a call.

Selected User’s Details

Show detailed information for the user selected in the user grid. This information includes the current state, appointments and contact information.

Filters

Filters can be used when searching for persons where there is a combination of fields of interest – for instance finding all who work at a specific department and are available.

Logon Information

Shows who is logged on and how. In addition, it shows which Totalview Server is currently in use.

Messages

If the Totalview Client or Server encounters an error or inconsistency, the server will log the error to the messages window. Clicking on the Messages button shows a list of entries that have been made since the client was started.

Reply messages are also added to the Messages log, e.g. SMS “sent message”.

 

The calendar

Pressing the View button in the Functions section will toggle between the User grid and the Calendar.

The calendar as default shows appointments one day at the time. If the mouse is placed over an appointment, the appointment details are show in a pop up.

The example above shows the blue (or busy) appointment. The lines at the beginning (Blue) and at the end (Black) show the state of the start and end of the appointment. In addition, this makes it possible to see overlapping appointments. An example of overlapping appointments is in Tina Whites calendar above.

 

The calendar view can be customized to your liking. Right click on the bar above the view and select Calendar in the dialog box appears. You can now select from predefined views. Further customization can be made by selecting Customize grid instead. You can read more about customizing the calendar view in Customize Grid

 

Last edited on November 20th, 2017