Client shortcuts

Function Shortcut Description
Clear all search Ctrl + F8 Clears the quick search field and filter selection
Clear search Ctrl + Shift + Space Clears the quick search field
User popup menu Alt + Down arrow Shows the pop up for the selected user in the user grid. Applies for the client and when the cursor is in the search field. Applies not for the switchboard.
Quit Alt + F4 Stops the Totalview client
State F5 Change the current presence.
Appointment F6 Create a new appointment
Phonebook F7 Search the phonebook and dial a number
The user list Ctrl + 0 (numeric) Set focus to the user grid
Toggle calendar Ctrl + + Shit + Tab Switch between the user grid and the calendar view.
Tobble views Ctrl + Tab Switch between the user grid views and the calendar view.
DND Ctrl + D Set do not disturb on the default local phone
Call control shortcuts (applies only to the switchboard)
Pick up alerting Enter or F1 Answer the alerting call on the default local phone
Pick up selected Ctrl + Enter Answer the selected call in the Active Queue
Make call , (numeric) or F12 Dials the number in the Number field
Consult +(numeric) or F4 Consults the number in the Number field.
Hang up – (numeric) or F2 Clear the current connected call on the default local device
Hold * (numeric) or F8 Put the current connected call on hold on the default local device
Retrieve / (numeric) or F9 Retrieves a call from hold. Retrieve also cancels a consultation and retrieves the original call.
Transfer Ctrl + (numeric) or F3 Transfers the connected call to the number in the Number field.
Deflect F11 Deflects transferred call in the Handle queue back into the active queue.
Snapshot calls Ctrl + Shift + F8 Tests the calls listed in the switchboard queues to see if they are valid.
Consult to default mobile Ctrl + Shift + (numeric) Transfer to default mobile

 

Shortcut parameters

Parameter Description
/NOIMAGES When the Totalview client is started, images of users will not be loaded
RESETLAYOUT (NOT /RESETLAYOUT) If problems are with e.g. splitters, you can start the Totalview 2017 client with the parameter RESETLAYOUT to reset the splitters
Last edited on September 13th, 2017