Change log

Totalview 2017 SP1

Releases September 2017

File version numbers are 2017.1.9.*.

Added

  • [Basic] Changing 3CX CallerID from Totalview clients
  • [Basic] Google calendar integration
  • [Basic client] Link to documentation on kb.total-view.com
  • [Basic client] Call center sign in/out and call center statistics added for Broadworks.
  • [Basic client] Set 3CX outbound caller ID from client
  • [Basic client] Zoom in/out button to calendar view
  • [3CX] AnsweredByVoiceMail and CalledDID added to call statistic data.
  • [Reports] Showing work specification details for a single work item.
  • [Reports] Work specification dashboard
  • [Smart clients] Buffering change states when phone has no connection to Totalview.
  • [Smart clients] Set 3CX outbound caller ID from clients
  • [Switchboard] Divert call from active queue without answering call
  • [Web services] Method to create appointments from external systems.
  • [Basic client] Call center management added to the receptionist client
  • [Basic] LinkMobility sms service

Changed

  • [Time client] Now running .NET Framework 4.5
  • [Reports] Added Excel Date time when exporting Balance changes to Excel. Format set to (dd.mm.yyyy ddd)
  • [Basic] Added parent path to work specification query selection
  • [OpenScape Business] Optimized routine for initializing devices when running several OSB’s in nodes.
  • [Basic client] Kuando busy light red when on phone and blinking red when phone is alerting.
  • [Basic client] Handle searching for “(“ in work specification values.
  • [Basic client] Show selected state/template when changing current state.
  • [Basic client] Work specification HideInClient flag re-implemented in change state/appointment.
  • [Switchboard] Logic for clearing search field changed based on customer requests.
  • [Reports] Added End time interval to Time accounts overview
  • [Reports] Optimized call statistic compare methods
  • [Reports] Username added to time account change registrations
  • [Reports] Demo data generated for work specification on demo site
  • [Reports] Log in page animation de-active as default.
  • [Reports] Added Person picket show all users option
  • [Reports] Resize drop down picker if values are wider than draw area
  • [HR] Optimized competence matrix export
  • [HR] Modified default employment state
  • [HR] Client GUI modernized
  • [Export] Added Division filter to Payment and Account web service export method.
  • [Export] Added registration subject to Payment and Account web service export method.
  • [3CX] Added switch to control if Yealink or 3CX hold/park function should be used.
  • [Telenor] Monitoring connector and automatic restart if no events arrive for a longer period.
  • [Time] Naming standard set for TimeAccount, Balances and Timesheet.
  • [Time client] Optimized handling of change request when loading data without saving current changes.
  • [Android] Added beta release to store
  • [Android] Additional work and home numbers listed in contacts
  • [WP] Additional work and home numbers listed in contacts
  • [Doorway] Work specification sort order changed to follow sort order delivered from attachment connector.
  • [Broadworks] Reconnect if “Bad Gateway (502)” or similar error is returned at start up.

Fixed

  • [Basic server] Rolled back to old (pre 2017) TCP transport functionality
  • [Android] Fixed problem with missing Transfer call option when running Android 7.*
  • [Reports] Dates exported as separate dates when exporting Balance changes to Excel
  • [Android] Added missing serialization of email
  • [3CX] Retrieve of call transferred to external connection
  • [HR] Verified user right access to create/edit/delete/view information.
  • [Reports] Include 0 values when calculating average in balance view.[Reports] Work specification unable to load jobs if jobs with same ID but different casing used where in same view.

Hotfix

  • [TotalviewServer 2017.1.9.11] Remove expired appointments from desktop client. Bug introduced in hotfix TotalviewServer 2017.1.9.10.
  • [TotalviewServer 2017.1.9.10, TotalviewClient 2017.1.9.10] Client requests user appointment on demand instead of all appointments up ahead
  • [Time Client 2017.1.9.8] Balances cleared if a request was sent that only had changes to work specification
  • [Totalview Server 2017.1.9.9] Forcing stop of Totalview server service in case halting the service fails.
  • [Broadworks TotalviewServer 2017.1.9.8 TotalviewAdmin 2017.1.9.4] Broadworks Hey connector licens check added.
  • [Time Server 13.07.2018 version 2017.1.9.4] Added check in state import verifying that records are in sequence
  • [3CX 21.06.2018 version 2017.1.9.11] Only create new connection to 3CX System if connection parameters are changed
  • [Reports 19.04.2018 version 2017.1.9.11] Fixed bug in export-to-Excel function when time account balance contained special characters, like \/*[]:?
  • [3CX 12.04.2018 version 2017.1.9.10] Added check to see if extension is logged out of all queues.
  • [3CX 09.04.2018 version 2017.1.9.9] Fixed problem with wrong queue agents login states after 3CX service restart
  • [Time Admin 04.04.2018 version 2017.1.9.1] Fix bug in copy agreement when caption is longer than 46 characters
  • [Reports 21.03.2018 version 2017.1.9.10] Fixed bug in export to excel in Time Accounts when grouping by division
  • [3CX 20.03.2018 version 2017.1.9.8] Only use inbound rules defined for office hours when mapping inbound_did to local device id, i.e. ignore Holiday settings.
  • [Time client 19.03.2018 version 2017.1.9.6] Added support for client and server to use different date format.
  • [Time server 19.03.2018 version 2017.1.9.3] Added support for client and server to use different date format.
  • [3CX 19.03.2018 version 2017.1.9.7] Fixed problem with calls hanging in Switchboard Handled Calls when transferring calls to busy devices
  • [Reports 16.03.2018 version 2017.1.9.8] Fix bug in time planner when Web API is faster than browser key-value storage.
  • [Time client 07.03.2018 version 2017.1.9.5] Fixed bug when working with multiple attachments
  • [Time client 01.03.2018 version 2017.1.9.4] Fixed unable to save registration with multiple attachments
  • [Reports 28.02.2018 version 2017.1.9.7] Time planner freezing with to many user
  • [Doorway UWP 26.02.2018 version 2018.0.2.0] Fixed state arrow missing when Use and Required Attachments is checked
  • [Time Server 21.02.2018 version 2017.1.9.2] Notification e-mails now sent to primary e-mail address instead of calendar id
  • [Basic client 15.02.2018 version 2017.1.9.9] Optimized startup speed when using 50+ call centers
  • [Reports 15.02.2018 version 2017.1.9.6] Took long time to load time accounts
  • [Time Rights 13.02.2018 version 2017.1.9.1] Fixed exception when changing Time user rights for deleted users
  • [Time client 24.01.2018 version 2017.1.9.3] Add support in client for servers running date format other than dd-MM-yyyy
  • [Basic client 21.01.2018 version 2017.1.9.7] Added TEMPORARYFOLDER parameter to override default location of cached images
  • [3CX 21.12.2017 version 2017.1.9.6] Reconnect dropped consultation call when using Action URI and 3CX Parking
  • [3CX 20.12.2017 version 2017.1.9.5] Select to show queue number or extension number as referrer (called device)
  • [Reports 15.12.2017 version 2017.1.9.5] Fix login where password include Nordic characters
  • [Time client 28.11.2017 2017.1.9.2] Fixed balance overview, where the total for a balance did not show the correct time length, when the time length was longer then 23.59
  • [Time client 15.11.2017 2017.1.9.1] Improve performance of the person picker, on the initial startup time and when filtering by search text
  • [Google Calendar Sync 07.11.2017 2017.1.9.1] Fixed paging bug that made the log files grow too fast and made the sync skip some appointment when users had many appointments
  • [Time Server 06.11.2017 2017.1.9.1] Performance improvements in user recalculation routine
  • [3CX 06.11.2017 version 2017.1.9.4] Ignore IVR when setting calledDevice information
  • [iPhone 02.11.2017 version 2017.1.13] Fixed caching bug that caused offline state errors
  • [TotalviewWCF 31.10.2017 2017.1.9.2] Fixed bug with that generated large log files. Optimize performance
  • [Basic client 30.10.2017 version 2017.1.9.6] Fixed bug that made part of the user names hidden when using higher that 100% dpi and a call was queued
  • [Doorway 26.10.2017 version 2017.1.9.2] Fix problem to change state if there are no active Forwarding rules
  • [Basic server 20.10.2017 version 2017.1.9.6] Changed logging when shutdown to avoid possible endless loop
  • [Basic server 20.10.2017 version 2017.1.9.5] Resend settings to 3CX connector when settings are changed in Totalview Admin.
  • [3CX 20.10.2017 version 2017.1.9.3] Fixed problem with consult/reconnect/transfer when using 3CX parking combined with Yealink Action URI
  • [Reports 17.10.2017 version 2017.1.9.4] Fix login where usernames include foreign characters
  • [iPhone 17.10.2017 version 2017.1.12] Fix comparability issue with older versions of Totalview
  • [Client 17.10.2017 2017.1.9.5] Added live filtering capability to client
  • [Client 17.10.2017 2017.1.9.5] Changed naming of the checkboxes that control clearing filter/search at hook of
  • [Client 17.10.2017 2017.1.9.5] Switchboard – Not possible to disable clearing of filters at hook off
  • [Telenor Connector 09.10.2017 2017.1.9.1] Fixed Telenor connector stop polling for changes after protocol error occur
  • [Client 05.10.2017 2017.1.9.4] Forwarding rules sometimes evaluated incorrectly when using translated clients
  • [Client 05.10.2017 2017.1.9.4] When multiple forwarding rules had the same number, but different users, the name lookup always showed the first number
  • [3CX 05.20.2017 2017.1.9.2] Fix problem with retrieving call from Hold
  • [iPhone 05.10.2017 version 2017.1.11] Fix comparability issue with older versions of Totalview
  • [WP 02.10.2017 version 2017.1.9.2] Fix bug in specify state end time of template when state has ending type equals same day
  • [Calendar sync 02.10.2017] Ignore char added to calendar connector setup. Default is *. Changed in TotalviewServer 2017.1.9.4 and TotalviewAdmin 2017.1.9.2
  • [Reports 29.09.2017 version 2017.1.9.3] ] Fixed scrollbar in person picker right side column
  • [Basic client 29.09.2017 version 2017.1.9.3] Added prefer IPv6 over IPv4
  • [iPhone 27.09.2017 version 2017.1.10] Increased the request timeout for some requests to the server, to better handle large requests
  • [Android 25.09.2017 version 2017.1.9.0] Fix bug in change state work specification
  • [Basic 21.09.2017] Added selection of caller ID target to use when setting outbound caller ID (3CX only). Changed in TotalviewServer 2017.1.9.3, TotalviewClient 2071.1.9.2, TotalviewAdmin 2017.1.9.1 and TotalviewWCF 20171.1.1. If upgrading manually the UpdateDatabaseTV3.sql script must be executed
  • [Basic server 20.09.2107 version 2017.1.9.2] Switched to use buffer truncating when sending messages over TCP
  • [WP 19.09.2017 version 2017.1.9.0] Fix bug in specify state end time of template when state has ending type equals same day & Show warning when changing Forwarding, RemoteOffice, DND, CallerID or ServiceCode in Phone Settings when phone is offline
  • [19.09.2017 Time Update Script] Recreated the VI_TRSLOADTRSAGREEMENTASSOCIATIONRECURRINGDEFINITION view in the UpdateDatabaseTime.sql script”
  • [Reports 14.09.2017 version 2017.1.9.2] Remember sort order and user selection when changing views
  • [Installkit 11.09.2017 version 2017.1.9.1] Installkit failed to upgrade when no active user found in current installation”
  • [Reports 03.09.2017 version 2017.1.9.1] call statistic, use correct data for “Minutes Talked (Top 25)” and details for “Minutes Talked (Top 25)”

Totalview 2017

Released March 2017
File version numbers are 2017.0.3.*.

Added features

  • [Reports] Work specification reports showing work by time, by staff and by division.
  • [Reports] Compare Call statistics based on period or group, e.g. compare periods or divisions.
  • [Smart clients] Search and filter users based on custom field values, e.g. division and capabilities.
  • [Install kit] GUI changes and added features, e.g. load users and license when installing.
  • [Basic client] Support for FO, EN, DK, NO languages.
  • [Basic client] Support for IPv6.
  • [Basic client] Associate user to specific number, e.g. show users associated to service phone when call arrives at switchboard.
  • [3CX] Set queue login type in 3CX based on users current state, e.g. setting current state to home set the 3CX log in type to out.
  • [3CX] Sync 3CX phone custom message to Totalview current state message.
  • [3CX] Queues implemented as Totalview Call Centers. Monitor real-time statistics and agent participation.
  • [3CX] 3CX v15 tested and verified against Totalview 2016 and newer.
  • [3CX] Call statistics implemented.
  • [Doorway] Local list of states available by Doorway client.
  • [Kvantel] Mobile state connector added.

Feature modification

  • [Reports] Optionally disable “This work week” from “My Time Overview” dashboard.
  • [Reports] Timesheet and Time transfer sums added to Excel export.
  • [Reports] Optimized reports, i.e. time transfer, person picker and time planner.
  • [Basic client] Optimized CPU usage when running Citrix.
  • [Basic client] Unify send DTMF to connection without re-opening DTMF window.
  • [Basic client] Better highlighting when call re-call enters switchboard.
  • [Basic client] Ctrl-O shortcut added for Broadworks RemoteOffice activation.
  • [Basic client] Ctrl-* shortcut added for Favourites activation.
  • [Basic client] Kuando busy light re-implemented.
  • [Basic client] Send free text sms messages from switchboard.
  • [Basic client] User images cached locally to reduce start up time.
  • [Basic client] Re-position client if client is off screen.
  • [Basic client] Copy caller number from active connection.
  • [3CX] Implemented new Yealink Action URI syntax.
  • [3CX] Showing forward to Voice Mail in Totalview clients.
  • [3CX] Call log ignoring calls from Queues, i.e. no registration of calls from queues.
  • [3CX] Call log ignoring second registration when call is answered hands free.
  • [Basic Admin] “Attachment enabled” server switch removed. Always enabled.
  • [Basic Admin] Added search for local and email in User setup.
  • [Basic service] Reduced number of threads used for communication.
  • [Exchange] Implemented the “Working Elsewhere” Exchange appointment property.
  • [Smart clients] Searching contacts using email and phone number.
  • [Open Scape Presence] Solved problem with missing re login after session timeout.
  • [Time client] Verify user rights when accessing time top up registrations.
  • [Time service] TestToAddress parameter added for testing email verification and reminders.

Hotfix

  • [Reports August 2017.0.3.2] Work specification unable to load jobs if jobs with same ID but different casing used where in same view.

Totalview 2016 SP2

Released November 2016

File version numbers are 2016.2.11.*. Telia connector still is 1.0.0.0

Added features

  • [Time] Send email when change request is completed.
  • [Time] Add, move and change pool account values, e.g. Vacation.
  • [Basic] Add Broadworks automatic consult/transfer call to external device.
  • [Basic Client] Implemented read only attachment flag.
  • [Basic Client] Simplified calendar view by removing end marking.
  • [Basic Admin] Min. length and non-blank password required option added.
  • [Reports] Show indicator when home state is missing.
  • [Reports] Link from Time Transfer, Time Account and Timesheet to the users detail report.
  • [Reports] Flag pool accounts and balances to show in dashboard.
  • [Reports] Time account view for normal and admin user merged into single view.
  • [Reports] Date label added to excel and pdf exports.
  • [Reports] Added “Reception desk” device name to filter.
  • [Reports] Notify user if browser is not supported.
  • [IPhone] Appointment start now added.
  • [Android] Appointment start now added.
  • [WP] Appointment start now added.

Feature modification

  • [Basic client] Solved problem with Filter sort order being occasionally lost.
  • [Reports] Shortcuts added to call statistic reports.
  • [Reports] Script cache is automatically cleared when script changes.
  • [Reports] Scroll bar in item picker if list contains many element.
  • [Reports] Truncate Division names when they are longer than display area.
  • [Reports] Call load set as default call statistics first page.
  • [Clients] Show attachment error in clients.
  • [Switchboard] Behaviour parameter added controlling user’s ability to change states and appointment on behalf of other user.
  • [Android] Solved problem showing duplicate attachment values.
  • [Android] New date picker added.
  • [Time server] Log information about missing license file before closing service down.
  • [Time client] Show indicator when day has changed.
  • [Telia] Connector rewritten using same logic as TDC and Telenor connectors.
  • [Broadworks] Check subscription ID and ignore events from not active subscriptions.

Totalview 2016 SP1

Released august 2016

Release contains features and modifications added from RC1 through RC8 for 2016 SP1.
File version numbers are 2016.1.18.0. Telia connector still is 1.0.0.0

Added features

  • [Basic client] Optionally display attachment id when displaying attachment data.
  • [Basic Client] Added <Keep> attachment option.
  • [Basic Client] Select referrer in user list when call is selected in active queue.
  • [Basic Client] Show large images in listmode.
  • [Totalview Basic] Calendar view templates for month and quarter.
  • [Totalview Basic] Send SMS to multiple selected users
  • [Admin] Added PBX port to 3CX setup.
  • [Server] Execute service code on behalf of other number
  • [Time client] Optionally display attachment id when displaying attachment data.
  • [Time client] Optionally show userID and user name in user lists.
  • [Time client] Load users today/yesterday as default
  • [Time client] Time top up movement between periods.
  • [Surface] Change visibility and order of selectable states locally.
  • [Surface] Register card key with optional card reader.
  • [Surface] Enter custom forwarding number.
  • [Time Admin] Delete Pool Account settings.
  • [Reports] Option for exporting time as hh:mm to excel and pdf.
  • [Reports] Select custom fields to export to excel and pdf.
  • [Reports] Added menu navigation.
  • [Reports] New layout for call statistics data details.
  • [Reports] Export call statistics data details.
  • [Reports] Time exports duration as hh:mm
  • [Reports] Show date popup when hover over week numbers.
  • [Reports] Including balance changes to Timesheet export to excel.
  • [Reports] New call statistics layout.
  • [Reports] Show deactive users when requested.
  • [Reports] Show user day length in Time transfer view.
  • [Reports]: State filter added to Timesheet
  • [Reports]: Excel and pdf export for all views.
  • [Reports] Show hours as days in hover over pop up.
  • [Reports] Time transfers sum view when logged in as Admin user.
  • [Reports] List selected custom field values in reports.
  • [Reports] Admin users see other users Time transfers and Timesheets.
  • [Smart clients] Transfer calls from smart client when call is through Broadworks and RemoteOffice is active.
  • [IPhone] Implemented read only attachment fields.
  • [IPhone] Execute PBX service code from app.
  • [IPhone] Show local phone contacts.
  • [Android] Execute PBX service code from app.
  • [Android] Implemented read only attachment fields.
  • [Android] Show local call log and phone book in app.
  • [WP] Show local phone book in app (call log not possible).
  • [WP] Implemented read only attachment fields.
  • [WP] Execute PBX service code from app.
  • [Broadworks] Ignore local forwarding when switchboard is transferring call.
  • [AD] Optionally ignore paths when importing users.
  • [AD] AD group filter added.
  • [AD] LDAP field mappings added and load AD image.
  • [TDC mobile] Show Off state in Totalview desktop client
  • [UserRights] Show deactive users when requested.
  • [Attachmements] Read only flag added to default attachments.

Feature modification

  • [Suite] New online demo data created.
  • [Switchboard] Pickup (F1) enabled from all Totalview windows.
  • [Basic Client] Save settings after changing MyShortcuts.
  • [Basic Client] Show current work specification when changing state.
  • [Basic Client] Answer using F1 from within other windows than switchboard window.
  • [Basic Client] User multi select available in listmode.
  • [Basic Client] End time not set when end type is undefined or not required.
  • [Doorway basic] New background image added.
  • [Admin] Indication when custom field is disabled.
  • [Admin] Template suggested length set to max four digits.
  • [Server] Fixed bug with server exception when users are marked as deleted.
  • [Server] New lines respected when sending mail using Exchange connector.
  • [Surface] Handle forwarding rule for users with not default local device.
  • [Surface] Problem fixed. Surface always rounding time up.
  • [Time client] Notification if client and server versions does not match.
  • [Time client] Select start up screen.
  • [Time client] Load speed optimized.
  • [Time client] No longer possible to change time top up values.
  • [Time client] Show deactive users based on custom fields.
  • [Reports] Combined views for admin users when browsing Time Transfers and Time Sheet.
  • [Reports] Name column pinned in views.
  • [Reports – No Time] Admin user can see other user’s timesheet.
  • [Reports] Check against Totalview database version added.
  • [Reports]: Optimizing selecting/deselecting users.
  • [Reports]: Disable animation in case of running on remote desktop servers.
  • [Time Admin] Improved account pool setup.
  • [IPhone] Fixed problems with rounding rules.
  • [IPhone] Fixed problem setting state when not using 24 hour format.
  • [IPhone] State time interval reduced from min 5 minutes to 1 minute.
  • [Android] Modified date/time picker.
  • [Android] Fix rounding rule bug.
  • [WP] Fix rounding rule bug.
  • [Broadworks] Use RemoteOffice if applicable when executing remote calling.
  • [HR] Capabilities field empty even if it’s close to expire.
  • [HR] Items to return field always empty.
  • [HR] User’s capabilities not shown.
  • [HR] Show file error when no Image app is installed.
  • [HR] Missing change button in Relatives view.
  • [Broadworks] No longer required to restart connector after adding new deviceID
  • [AD] Fixed problem with sync when using LDAP path.
  • [3CX] Problem fixed. Answering call did not highlight referrer.
  • [3CX] Show forwarding when forwarded to Queue.
  • [3CX] Answer call when using “Ring my mobile”.
  • [Unify] Mulap monitorin on OpenScape Business and HiPath v9.

Totalview 2016 SP1 release candidates

Totalview 2016.1.18 RC8 SP1
Released primo August 2016

Added features

  • [Broadworks] Ignore local forwarding when switchboard is transferring call.
  • [Smart clients] Transfer calls from smart client when call is through Broadworks and RemoteOffice is active.
  • [Basic client] Optionally display attachment id when displaying attachment data.
  • [Time client] Optionally display attachment id when displaying attachment data.
  • [Doorway client] Change visibility and order of selectable states locally.

Feature modification

  • [Suite] New online demo data created.
  • [Server] New lines respected when sending mail using Exchange connector.
  • [Broadworks] Use RemoteOffice if applicable when executing remote calling.
  • [Time client] Notification if client and server versions does not match.
  • [IPhone] Fixed problems with rounding rules.
  • [IPhone] Fixed problem setting state when not using 24 hour format.
  • [Reports] Combined views for admin users when browsing Time Transfers and Time Sheet.
  • [Android] Modified date/time picker.

Version numbers are 2016.1.18.*. Except Telia connector still running 1.0.0.0

Totalview 2016.0.15 RC5 SP1
Released primo June 2016

Added features

  • [Doorway] Register card key with optional card reader.
  • [Reports] Option for exporting time as hh:mm to excel and pdf.
  • [Basic Client] Added <Keep> attachment option.
  • [IPhone] Implemented read only attachment fields.
  • [IPhone] Execute PBX service code from app.
  • [IPhone] Show local phone contacts.
  • [AD] Optionally ignore paths when importing users.
  • [Admin] Added PBX port to 3CX setup.

Feature modification

  • [Admin] Indication when custom field is disabled.
  • [Time client] Select start up screen.
  • [Time client] Load speed optimized.
  • [Switchboard] Pickup (F1) enabled from all Totalview windows.
  • [Reports] Name column pinned in views.
  • [IPhone] State time interval reduced from min 5 minutes to 1 minute.
  • [HR] Capabilities field empty even if it’s close to expire.
  • [HR] Items to return field always empty.
  • [HR] User’s capabilities not shown.
  • [HR] Show file error when no Image app is installed.
  • [HR] Missing change button in Relatives view.

Version numbers are 2016.0.15.*.

Totalview 2016.0.8 RC4 SP1
Released primo May 2016

Added features

  • [Time client] Optionally show userID and user name in user lists.
  • [Reports] Select custom fields to export to excel and pdf.
  • [Reports] Added menu navigation.
  • [TDC mobile] Show Off state in Totalview desktop client
  • [Android] Execute PBX service code from app.
  • [Android] Implemented read only attachment fields.
  • [WP] Implemented read only attachment fields.
  • [WP] Execute PBX service code from app.
  • [Desktop] Select referrer in user list when call is selected in active queue.
  • [Server] Execute service code on behalf of other number
  • [Time client] Load users today/yesterday as default

Feature modification

  • [Time Admin] Improved account pool setup.
  • [Android] Fix rounding rule bug.
  • [WP] Fix rounding rule bug.
  • [Reports – No Time] Admin user can see other user’s timesheet.
  • [Doorway basic] New background image added.
  • [Server] Fixed bug with server exception when users are marked as deleted.
  • [Desktop] Save settings after changing MyShortcuts.
  • [Desktop] Show current work specification when changing state.
  • [Broadworks] No longer required to restart connector after adding new deviceID
  • [Admin] Template suggested length set to max four digits.
  • [Desktop] Answer using F1 from within other windows than switchboard window.

Version numbers are 2016.0.8.*.

Totalview 2016.0.7 RC3 SP1
Released primo April 2016

Added features

  • [Reports] New layout for call statistics data details.
  • [Reports] Export call statistics data details.
  • [Reports] Time exports duration as hh:mm
  • [Reports] Show date popup when hover over week numbers.
  • [AD] AD group filter added.
  • [AD] LDAP field mappings added and load AD image.
  • [Android] Show local call log and phone book in app.
  • [WP] Show local phone book in app (call log not possible).
  • [Totalview Basic] Show large images in listmode.
  • [Time Admin] Delete Pool Account settings.

Feature modification

  • [AD] Fixed problem with sync when using LDAP path.
  • [Totalview Basic] User multi select available in listmode.
  • [Time client] No longer possible to change time top up values.
  • [3CX] Problem fixed. Answering call did not highlight referrer.
  • [Surface] Handle forwarding rule for users with not default local device.
  • [Surface] Problem fixed. Surface always rounding time up.
  • [Reports] Check against Totalview database version added.

Version numbers are 2016.0.7.*.

Totalview 2016.0.6 RC2 SP1
Released ultimo feb 2016

Added features

  • [Reports] Including balance changes to Timesheet export to excel.
  • [Reports] New call statistics layout.
  • [Surface] Enter custom forwarding number.
  • [UserRights] Show deactive users when requested.
  • [Timesheet] Time top up movement between periods.
  • [Attachmements] Read only flag added to default attachments.
  • [Reports] Show deactive users when requested.
  • [Reports] Show user day length in Time transfer view.

Feature modification

  • [3CX] Show forwarding when forwarded to Queue.
  • [Timesheet ]: Show deactive users based on custom fields.

Version numbers are 2016.0.6.*.

Totalview 2016.0.5 RC1
Released SP1 ultimo jan 2016

Important notifications
All modules, except Time client, are now using .NET 4.5 instead of .NET 3.5.

Added features

  • [Reports]: State filter added to Timesheet
  • [Reports]: Excel and pdf export for all views.
  • [Totalview Basic] Calendar view templates for month and quarter.
  • [Totalview Basic] Send SMS to multiple selected users
  • [Reports] Show hours as days in hover over pop up.
  • [Reports] Time transfers sum view when logged in as Admin user.
  • [Reports] List selected custom field values in reports.
  • [Reports] Admin users see other users Time transfers and Timesheets.

Feature modification

  • [Totalview Basic]: End time not set when end type is undefined or not required.
  • [Reports]: Optimizing selecting/deselecting users.
  • [3CX] Answer call when using “Ring my mobile”.
  • [Unify] Mulap monitorin on OpenScape Business and HiPath v9.
  • [Reports]: Disable animation in case of running on remote desktop servers.

Version numbers are 2016.0.5.*.


Totalview 2016.0.0

Released ultimo 2015

Important notifications
Totalview no longer supports SQL Server 2005 and Windows server 2003.

Added features

  • [SmartClients]: Set DND on phone from Change state and Appointment view.
  • [SmartClients]: Set DND shortcut added to My Page.
  • [SmartClients]: Set Forwarding shortcut added to My Page.
  • [SmartClients]: Set RemoteOffice (BroadWorks) shortcut added to My Page.
  • [Totalview Basic] Work specification (attachment) licenced per user.
  • [Totalview Basic] Added Published state mapping for states.
  • [Totalview Basic] Disable mobile state monitoring when user have certain states, e.g. when state is Home.
  • [Totalview basic] Select multiple users in user list and change state, create appointment or send SMS for all selected users at the same time.
  • [Totalview Time] Added account groups for better handling of account intervals and rights such as Sick per year and Vacation.
  • [Totalview Time] Send email notification when pending change request are available and when user is missing changing state to Home.
  • [Totalview Suite] Select single work specification implemented. If there is only one element to select, the definition can control if the value is automatically.
  • [Totalview Suite]: Attachment default added to Change state and Appointment view. Default can be based on userid and/or client id.
  • [Totalview Suite] Supported English as main language and Faroese as secondary language.
  • [Doorway] Log in using key card reader.
  • [Totalview reports] Major rewrite of the reports with focus on Time information.
  • [Totalview reports] Vacation planner shows actual state usage history and expected future state.
  • [Totalview reports] Balance statistics added to better report e.g. Flex, Vacation and Sick usage.
  • [Totalview reports] Remember list of last selected users.
  • [Time light] Time light with max 3 balances added to installation.
  • [BroadWorks] BroadWorks call center information added to desktop client.
  • [3CX] Hands free answer call when using 3CX version 14.

Feature modification

  • [SmartClients]: Next state added to registration when using Change state and Appointment on phone.
  • [Sonofon]: Sonofon connector no longer part of Totalview. Use Telenor connector instead.
  • [HiPath]: Added switch for Consultation/Transfer call handling. Switch between using Consult/Transfer and Consult/ClearConnection.
  • [HiPath]: Added feature to transfer incoming call using Consult/Transfer instead of Forwarding. When using Consult/Transfer the transferring device ID is shown at the destination instead of the calling A-number.
  • [HiPath]: Enable setting DND and Forwarding on OutOfService devices.
  • [Totalview Basic] Added switch to control if an appointment type will promoted by Totalview.
  • [Totalview Basic] Send SMS, Create appointments or Change state for multiple select users.
  • [Totalview Basic] Improved mapping for selected filter elements.
  • [Totalview Basic] Added support for IPv6 on TotalviewServer and Totalview desktop client
  • [Totalview Time] Identify custom fields and states that can be used in Totalview Time.
  • [Totalview Time] Disable sending mail to deactivated users.
  • [Totalview reports] Optimized load of call statistics reports.
  • [Time Admin] General improvement in showing and editing user agreements.
  • [Timesheet] Solved problem with client loosing server connection.
  • [Timesheet] Show origin in registration list.
  • [Timesheet] Validate all button added.
  • [Timesheet] Filter timesheet grid data based on attachment value.
  • [Doorway] Improved handling of work specification.
  • [AD] Include synchronizing security groups if needed.
  • [HiPath/OSB] Set DND on Mulap members when using Mulap on HiPath and OpenScape business.
  • [BroadWorks] Use RemoteOffice feature when executing remote calling from Totalview.
  • [Exchange] Appointment synchronized using the template # tag are saved to database and can be viewed from Totalview reports.

Connector version numbers
Below is a list of version numbers for the various connectors and clients shipped with the Totalview Suite 2016.0.0 installation kit.

Connectors/Clients Version
Admin, SMS, HiPath, Command, Server, Client Version 2016.0.0
3CX, AD, Attachments, BroadWorks, OSO, Lync, Broadworks, MobileState, Extension, Manager, WCF Version 2016.0.0
ExchangeEWS, LotusNotes Version 2016.0.0
Totalview Mobile Web Application Version 2016.0.0
TotalviewReports Version 2016.0.0
TimeClient, TimeServer, TimeAdmin Version 2016.0.0

Totalview 3.3.3

Released ultimo April 2015

Added features

  • [Totalview Suite] Totalview Telephony, Totalview Time and Totalview HR integrated into Totalview Suite.
  • [Installation kit] Time light included in installation kit
  • [Totalview Time] Added export support to Lønarskipan landsins payment system.
  • [Totalview Time] Added support for multiple rebalance iterations.
  • [Client] Listing current work specification selection in user list.
  • [Telenor] Added support for Telenor connector v2. Telenor v1 (Sonofon) is no longer supported.

Feature modification

  • [Client] Change State and Create/Modify appointment dialogs modified.
  • New layout and better support for work specification.
  • [Client] Removed problem with occasional freezing clients when multiple connected calls where displayed.
  • [Admin] User prompted with warning when deleting resources.
  • [Admin] Specify which custom fields can be used in Totalview Time.
  • [SmartClients] WP8: Look into local phonebook if external number is not known by Totalview.
  • [SmartClients] WP8: Improved support for work specification.
  • [SmartClients] Doorway: Improved support for work specification.
  • [SmartClients] Doorway: Verifies if current states Text is required.
  • [SmartClients] Doorway: Added support for DND when changing state.
  • [Totalview Suite] Added support for special characters in work specification values.
  • [Totalview Suite] Added support for ValidState=* in work specification definition file.
  • [Receptionist] Show calling number owner name in call list when incoming calls arrive.
  • [ActiveDirectory] Added support for AD login when synchronizing Totalview with ActiveDirectory.
  • [Time Sheet] Improved support for work specification in Time Sheet client
  • [Time Sheet] Default language set to English.
  • [Time Sheet] Modified Change Request flow.
  • [Time Sheet] Single log on dialog. User rights define if logged in users has admin or normal functionality.
  • [Time Sheet] Improved visualization of time bubbles.
  • [Time Sheet] Date and user selection moved to main form.
  • [Time Sheet] User functionality moved from menu items to main form.
  • [Time Sheet] If user has sufficient rights then the user can save changes without sending a change request.
  • [Time Sheet] Advanced functionality hidden from first time users.
  • [Time Sheet] Improved display of available user functionality.
  • [Time Sheet] Solved problem with occasional time out when using client.
  • [Time Sheet] Client now remembers user selections when restarting
  • [Time Admin] Default language set to English.
  • [Server] Removed display of #<templateName> from appointment subjects
  • [Server] No longer required to restart service if changing from demo to production license.
  • [3CX] Using version 12 of DivertCall API method.

Connector version numbers
Below is a list of version numbers for the various connectors and clients shipped with the Totalview Suite 3.3.3 installation kit.

Connectors/Clients Version
Admin, SMS, HiPath, Command, Server Version 3.3.3.100
Client Version 3.3.3.101
3CX, AD, Attachments, BroadWorks, OSO, Lync, Broadworks, MobileState, Extension, Manager Version 3.3.3.100
ExchangeEWS, LotusNotes, WCF Version 3.3.3.100
Totalview Mobile Web Application Version 3.3.3.100
Totalview3Reports Version 3.3.3.100
TimeClient, TimeServer, TimeAdmin Version 3.3.3.100

Totalview 3.3.2

Released 21-11-2014

Added features

  • [SmartClients] Added Last5Attachment list. Enables faster selection of previously used attachments
  • [SmartClients] Release of IPhone, Android and WP8. Focus on graphics and feature optimization (mainly forwarding rules)
  • [SmartClients] Added Attachments to smart clients
  • [SmartClients] Android App caches data locally
  • [SmartClients] IPhone App shows forwarding info in template list
  • [SmartClients] IPhone App shows phone state in contact list
  • [SmartClients] IPhone App shows back in/overdue in my state
  • [SmartClients] IPhone App added quick state feature
  • [SmartClients] Doorway App: Redesign of my state page
  • [SmartClients] Doorway App hides forwarding info if user does not have local phone
  • [SmartClients] Doorway App shows work specification in change state toast
  • [Client] BusyLight integration with logged in users’ current state
  • [Client] Show warning if creating and overlapping appointment
  • [Client] Totalview Connect redesign. Added HTTP Get request and removed DDE support
  • [Switchboard] Use up/down arrow in search field to select previous/next user in user list
  • [Switchboard] Call to default mobile phone from switchboard using shift+<numeric command>
  • [Multi Server Switchboard] Added Switchboard handling several different Totalview installations at the same time
  • [Exchange] Support for Exchange 2014
  • [Exchange] Synchronize using specific Totalview template by using Subject.#<TeplateName>
  • [Admin] Runtime evaluation of license file. No need for restart after loading new license
  • [Admin] New license structure enabling time limited license lines (trial)
  • [Admin] New user setup page
  • [HiPath] Support for OpenScape Business single and multi node
  • [HiPath] Certified against OSB single and multi node using digital, hfa and sip phones
  • [HiPath] Implemented OutOfService and BackInService events
  • [Mobile State] Unitel mobile state connector
  • [BroadWorks] Monitor groups by using enterprise id
  • [BroadWorks] Call statistics reports added
  • [3CX] 3CX user state synchronization with Totalview state
  • [3CX] Yealink Action URI support
  • [Server] Verified for SQL 2014 and SQL 2008 R2
  • [Reports] List selected work specification (attachment)
  • [Reports] Grouping by divisions
  • [Reports] Call statistics reports: show data for single local device
  • [Reports] Call statistics reports: Number lookup for external number

Feature corrections

  • [SmartClients] WP8: Forwarding rules are now propagated to clients when changed
  • [SmartClients] Doorway: Only use templates with “Activate from Smart Client” rights
  • [Client] Problem fixed with reset of filter visibility when custom field values changed
  • [Client] Call log show entries for last 7 days
  • [Switchboard] Caller history now logs call to users mobile phone
  • [Admin] New improved Forwarding rule setup
  • [Admin] Fixed problem with periodic access violation when running on remote desktop
  • [ExchangeEWS] Fixed problem with recurring appointments not being synchronized after modifying an appointment member in Outlook. Exchange 2013 changes the recurring appointments to Draft after modifying an appointment member.
  • [AD] Extended and improved the AD integration.
  • [Lync] Clear Lync state if connector stops
  • [TDC] New TDC connector implemented. TDC connector now part of the Totalview3MobileState connector. The Totalview3TDC connector is no longer used.
  • [Reports] Redesign of reports
  • [Reports] Reset of web page no longer required after change of user login information
  • [HiPath] OpenScape Business: State missing for Mulap phones
  • [Connectors] Reconnect to server after server restart might fail when running on different machine.

Connector version numbers
Below is a list of version numbers for the various connectors and clients shipped with the Totalview 3.3.2 installation kit.

Connectors/Clients Version
Admin, Client, SMS, Sonofon, HiPath, Command Version 3.3.2.100
Server Version 3.3.2.100
3CX, AD, Attachments, ExchangeEWS, LotusNotes, OSO, WCF, Lync, Broadworks Version 3.3.2.100
Manager Version 3.3.2.100
Totalview Mobile Web Application Version 3.3.2.100
Totalview3Reports Version 3.3.2
Exchange WebDav Version 3.3.2.100
Telia Version 3.3.2.100

Totalview 3.3.0 released 28-06-2013

Released 28-06-2013

Important notifications

  • [License] Before installing Totalview 3.3.0 you must acquire a new license from your partner!

Added features

  • [Telephony statistics] Call statistics reports added. The reports visualize the call handling of the company, e.g. showing number of external incoming and internal calls, not
    answered calls etc.
    Using call statistics requires a license.
  • [Lync] Lync presence connector added. Using the Lync presence connector the user’s Lync presence is shown in the Totalview client.
    Using the Lync presence connector requires a license.
  • [Broadworks] Broadworks connector added. Enables Totalview to monitor and use call control on Broadworks connected phones.
    Using the Broadworks connector requires a license.
  • [Smart client] Added support for Smartphone clients. Supported clients:
    Windows Phone 8 (available now)
    IPhone (Available july 2013)
    Android (Available october 2013)
    The clients/apps themselves are downloaded from the appropriate store. Using smartphone clients requires a license pr. user.
    Using smart clients requires a license.
  • [Doorway client] Added support for Surface doorway client. The app itself is downloaded from the Windows Store.
  • Using the doorway client requires a license.
  • [Client] Added support for doorway client login using door access keys.
  • [3CX] Added support for 3CX version 11.
  • [Client] Added setting so that the client will show the Change State dialog on start up.
  • [Client] Initiate Lync IM or Lync call from the Totalview client. Requires that the Lync client is installed on the machine.
  • [Client] Double click on user in user list to initiate Lync IM. Enable feature in client General settings.
  • [Client] Added functionality to send SMS message to all users currently listed in the user list.
  • [Client] Add personal signature to SMS messages. Signatures are set in the client General settings.
  • [Client] Send SMS with optional sender number. The user must be granted SMS anonymous rights in Totalview Admin to use this feature.
  • [Client] Execute snapshot on user’s current HiPath device queue by using shortcut Ctrl+Shift+F8.
  • [Switchboard] Transfer call on hold to the associated user using shortcut Ctrl+Shift+M.
  • [Switchboard] “numeric+” shortcut consults default local. Ctrl+”numeric+” shortcut transfers the call to default local.
  • [Switchboard] Shift+”numeric+” shortcut consults default mobile. Shift+Ctrl+”numeric+” shortcut transfers call to default mobile.

Feature corrections

  • [HiPath] Fixed problem with hanging calls when using RemoteCalling to IVR or busy external devices.
  • [HiPath] Fixed problem with occasional high memory usage bursts.
  • [HiPath] Proper handling of ForwardNoAnswer results from HiPath.GetForwarding.
  • [Server] Data priority queues to speed up network traffic and decimate the problem with call control delays.
  • [Server] Indexed the Totalview database for better performance.
  • [Server] Reduced call control delays by allowing max 10 appointments to be promoted in the same run. If more appointments are to be promoted, they are promoted in the next run. There are approximately 10 seconds between each run.
  • [MobileWeb] Optimized the web services for better performance.
  • [Admin] Fixed problem with lost relation between user and custom value after changing the custom value.
  • [Sonofon] Caching the mobile state so that connecting clients will receive the last known mobile state.
  • [Client] Call control shortcuts added to the Totalview reception client.
  • [Client] Solved problem with occasional timeout on login when using the Doorway client.

Connector version numbers
Below is a list of version numbers for the various connectors and clients shipped with the Totalview 3.3.0 installation kit.

Connectors/Clients Version
Admin, Client, SMS, Sonofon, HiPath, Command 3.3.0.50
Server 3.3.0.50
3CX, AD, Attachments, ExchangeEWS, LotusNotes, OSO, WCF, Lync, Broadworks 3.3.0.50
Manager 3.3.0.50
Totalview Mobile Web Application 3.3.0.50
Totalview3Reports 3.3.0.50
Exchange WebDav 3.2.1.0
TDC 3.1.4.7
Cirque 1.0.0.4
Telia 1.0.0.0

Totalview 3.2.2

Released 11-10-2012

Added features

  • [Server] Manager service added to monitor Totalview license authentication and monitor the health of Totalview services.
  • Added recycling of services to reclaim scarce system resources.
  • [3CX] Added queue monitoring and display of calls in queue members Active Queue.
  • [3CX] Read and display incoming DID number in Active Queue.
  • [Client] Phone book (F7) implemented as floating dialog and search not cleared until dialog is closed.
  • [Client] Change state from process bar when using Win7.
  • [Client] Appointment start and end notification on icon on process bar when using Win7.
  • [Client] Change state using template dropdown on main client screen.
  • [Client] Double click on user picture opens User Settings for user.
  • [Client] Monitoring packet to identify possible request process delays.
  • [Switchboard] Ctrl+Shift+Numeric Enter selects the connected or alerting call and filters the users based on called number or selected user.
  • [Notes] Add setting to Notes connector enabling synchronizing of current state with Notes.
  • [SMS] Omit local mobile number when sending SMS using SMS connector.
  • [SMS] Append standard signature to SMS messages.
  • [SMS] Define messages to reply when SMS messages arrive at the SMS box.

Feature corrections

  • [Notes] Fixed problem with Notes connector failing to reconnect after connection failure.
  • [Server] Removing control characters from number when using Clik&Call. If present and not removed the server reported invalid called number.
  • [Server] Decimated problem with memory fragmentation. Added preventive monitoring and recycling of services.
  • [HiPath] Failed connections at devices are tested and cleared if they are hanging for more than 90 seconds.
  • [HiPath] Ignoring GetAgentState failure in connector device initialization.
  • [HiPath] Solved problem with RemoteCall failing when calling external IVR or busy device.
  • [Client] Fixed problem with occasionally not being able to close client.

Connector version numbers
Below is a list of version numbers for the various connectors and clients shipped with the Totalview 3.2.2 installation kit.

 

Connectors/Clients Version
Admin, Client, SMS, Sonofon, HiPath, Command 3.2.2.115
Server 3.2.2.120
3CX, AD, Attachments, ExchangeEWS, LotusNotes, OSO, WCF 3.2.2.100
Manager 3.2.2.105
Totalview Mobile Web Application 3.2.2.100
Totalview3Reports 3.2.2.100
Exchange WebDav 3.2.1.0
TDC 3.1.4.7
Cirque 1.0.0.4
Telia 1.0.0.0

Totalview 3.2.1

Released 27-04-2012

Added features

  • [Server] Enable the possibility to specify the visibility of user groups. Using this feature it can be specified which users might be visible/invisible to other users.
  • [Server] Private/Public state information. Specify if a user is allowed to see another user’s private state information or only the public state information.
  • [Calendar connectors] Added polling interval specifying waiting period in seconds before polling for changes in the Exchange or Notes calendar system
  • [Admin] Number of active/deactive users listed on User screen
  • [Client] Current user state and picture visible in ChangeState (F5) and MakeAppointment (F6)
  • [Switchboard] Transfer to default local mobile phone using Ctrl + Shift + Numeric Plus.
  • [3CX] Added connector for 3CX

Feature corrections

  • [Server] Fixed problem with Totalview not always being able to reconnect to DB after losing connection due to DB backup.
  • [HiPath] Prevent slowing the HiPath connection due to snapshotConnection flooding
  • [HiPath] Fixed problem with phone not shown as connected when HiPath feature Discrete call is used

Connector version numbers
Below is a list of version numbers for the various connectors and clients shipped with the Totalview 3.2.1 installation kit.

Connectors/Clients Version
Admin, Server, Client, SMS, Sonofon, HiPath, Command 3.2.1.100
3CX, AD, Attachments, ExchangeEWS, LotusNotes, OSO, WCF 3.2.1.100
Totalview Mobile Web Application 3.2.1.100
Totalview3Reports 3.2.1.100
Exchange WebDav 3.2.1.0
TDC 3.1.4.7
Cirque 1.0.0.4
Telia 1.0.0.0

Totalview 3.2.0 released 15-12-2012

Important notifications

  • [License] Before installing Totalview 3.2.0 you must acquire a new license from your partner!

Added features

  • [Mobile Web Application] Added support for selecting local device to use when using Remote Calling.
  • [Mobile Web Application] Mobile phone and local phone state displayed on client.
  • [Client] Multiple column views added to user list.
  • [Client] Added support for creating conference and adding users to current conference.
  • [Client] Current day calendar view added to user list.
  • [Client] List of favourite users added to desktop client and mobile web application.
  • [OpenScape Office] Presence connector available for OpenScape Office.
  • [Switchboard] Disable clearing of search filed when initiating call. Disable using Clear filter when initiating call in General.
  • [Totalview3Command] Execute phone service commands using Totalview3Command
  • [Client] If adding RESETLAYOUT parameter to client shortcut then layout settings are reset to default.
  • [Switchboard] Hide send SMS and send e-mail The visibility is set using Settings.General.
  • [Switchboard] Template speed buttons added.
  • [Switchboard] Start external program using templates.
  • [Client] Multi language version available upon request.

Feature corrections

  • [Server] Reset at midnight changed to use templates when resetting current states.

Connector version numbers
Below is a list of version numbers for the various connectors and clients shipped with the Totalview 3.2.0 installation kit.

Connectors/Clients Version
Admin, SMS and Sonofon 3.2.0.100
Client, HiPath 3.2.0.105
Server 3.2.0.110
Totalview Mobile Web Application 3.2.0.5
Exchange WebDav 1.2.5.3
Exchange EWS 3.2.0.100
Lotus Notes 3.2.0.100
TDC 3.1.4.7
Cirque 1.0.0.4
Telia 1.0.0.0
Mobile Web (WCF) 3.2.0.100
Active Directory 3.2.0.100
Totalview3OSO 3.2.0.100

Totalview 3.1.4 released 16-05-2011

Important notifications

  • [License] Before installing Totalview 3.1.4 you must acquire a new license from your partner!

Added features

  • [Pictures] Pictures can be added for each user in the Totalview client.
  • [Client] If connection to server is lost the dialog “Connection to server lost” does not appear anymore. Instead a progress bar above the user list is shown.
  • [Mobile Web Application] Add, modify and delete appointments from the MWA application. Local device status is shown.
  • [Client] Stability. Some memory and performance problems have been fixed in 3.1.4
  • [Client] DTMF. Send DTMF tones from Telephony Control in the Totalview client.
  • [Client] Call number as entered. Totalview has specific rules regarding phone numbers Put @ in front of the number you want to call, Totalview will not validate the number.
  • [Client] Pressing Enter Change State / Make Reservation (F5/F6) means OK. Ctrl+Enter makes a new line in the Description field
  • [Call log] Entries in the Call log can be copied and used in e.g. Excel. It is also possible to search in the call log and register numbers in the Phonebook.
  • [Appointments] Right click any appointment in Totalview client and select Start No
  • [Admin] AD read only integration. Import users from AD to Totalview.
  • [Doorway client] Suitable to be placed in entrances/exits so employees can register when they come and go. In idle mode a screensaver is activated.
  • [Exchange] Appointments can be marked “Valid until End”. In this case, they are visible in the Totalview client until end time is reached.
  • [Notes categories synchronization] Notes appointment categories can now be mapped to Totalview templates.
  • [Switchboard] Hold and wait for idle. When recipient is free, Switchboard user is notified.
  • [HiPath] Mulap monitoring. The HiPath connector can handle the Mulap monitoring function introduced in CSTA V8.
  • [HiPath] Support for CSTA V8 MR5 functionality.
  • [Client] Users can now maintain the Phonebook from the Totalview client.
  • [Reports] New Totalview3 Reports

Feature corrections

  • Totalview3 Client, Exchange, Lotus Notes and SMS connector have been stabilized.

Connector version numbers

Below is a list of version numbers for the various connectors and clients shipped with the Totalview 3.1.4 installation kit.

Connectors/Clients Version
HiPath, SMS and Sonofon 3.1.4.120
Totalview Mobile Web Application 3.1.4.1
Exchange WebDav 1.2.5.3
Exchange EWS 3.1.4.11
Lotus Notes 3.1.4.10
TDC 1.0.2.6
Cirque 1.0.0.4
Telia 1.0.0.0
Mobile Web (WCF) 3.1.4.3
Active Directory 3.1.4.10

Totalview 3.1.3

Released 31-03-2010

Important notifications

  • [Exchange] WebDAV is not supported by Exchange 2010. The Exchange EWS can be used to synchronize with the Exchange 2010.
  • [Exchange EWS] Totalview 3.1.3 ships with the EWS connector. The EWS connector uses web services to communicate with the Exchange server.

If switching between the WebDAV and the Exchange Web Services connectors, synchronized appointments that are saved in Totalview will lose their Totalview information.
See also the “Totalview 3 Calendar Connector Technical guide”

  • [MobileWeb] When upgrading to Totalview 3.1.3, the Totalview Mobile Web Application, if used, must also be upgraded.

Added features

  • [Exchange EWS] Exchange EWS connector added. EWS is using the Exchange Web Services to communicate with the Exchange server. EWS is supported on the Exchange 2007 and Exchange 2010 versions.
  • [Exchange] Specifying what calendar to use if users have multiple calendars.
  • [Exchange] Synchronize Current state. If Set Current has an ending time, the current can be set to synchronize with the Exchange calendar.
  • [Totalview3Command] Added the “k” parameter to keep existing forwarding.
  • [Admin] Lock calendar added to prevent accidental change of calendar synchronization settings.
  • [Admin] Define forwarding and DND rules based on a users custom field values and template selection.
  • [Admin] Activate/deactivate number logging on user level.
  • [Admin] Reset device or trunk monitor.
  • [Admin] Filter on caller history to define what caller history an user is allowed to see.
  • [Switchboard] Added the listening device as client setting as well as the /d shortcut switch.
  • [Switchboard] Ctrl + Shift + F8 creates snapshot on all calls in active queue to check if they are valid.
  • [Switchboard] Remove international prefix from mail/sms templates.

Feature corrections

  • [Client] Prevent the login prompt to disappear behind the Totalview windows causing the application to lock.
  • [Client] F5/F6 screen not fully visible if dpi higher than 96 or 100%.
  • [Client] Memory leak in certain cases caused the client to use more than 100MB memory.
  • [Client] 100% CPU usage in case of network connection lost.
  • [Client] Client halt in case of network connection lost.
  • [Server] DB reconnect failure in Number logging if DB connection lost.
  • [Server] Number logging not logging hidden/blank numbers.
  • [Server] Limit the number of log events written to the Windows event log.
  • [Server] Data bursts from calendar connector caused the server to reject new client connections.
  • [Server] At start up system reset is executed if no system reset was executed at midnight.
  • [Server] Halting failed in some cases when DB connection lost.
  • [Server] Synchronized private appointments location visible in client.
  • [HiPath] Failing calling numbers containing – or (), e.g. +45–xxx or (+45)xxx.
  • [HiPath] Prevent devices staying busy even if no call is at device.
  • [HiPath] Prevent external devices staying busy event if no call is at device.
  • [HiPath] Supervised consulted call hangs in Handled Calls until call ends.
  • [Calendar] Set DND based on Template settings when synchronizing appointments.
  • [Admin] Forwarding rules corrupted if custom field values changed.
  • [MobilWeb connector] Number length added for prefix interval.

Documentation

  • [Exchange security settings] How to create the EWS query user.

Connector version numbers
Below is a list of version numbers for the various connectors and clients shipped with the Totalview 3.1.3 installation kit.

Connectors/Clients Version
HiPath, SMS and Sonofon 3.1.3.160
Totalview Mobile Web Application 1.4.1.0
Exchange WebDav 1.2.5.0
Exchange EWS 1.0.1.4
Lotus Notes 1.2.3.8
TDC 1.0.2.6
Cirque 1.0.0.4
Telia 1.0.0.0
Mobile Web (WCF) 1.4.0.0

Totalview 3.1.2

Released 22-09-2009
 

Added features

  • [Mobile web application] Totalview mobile web application added. Enables users to access Totalview from their mobile devices and PC browsers.
  • [Cirque] Cirque mobile monitoring connector added. Monitors messages from Cirque about the mobile devices and lists the mobile state in Totalview.
  • [OpenOffice] HiPath connector modified to be able to communicate with the OpenOffice system.

Feature corrections

  • [Server] Ignore synchronized appointments from calendar system, if end of appointment is before current date/time.
  • [Server] Memory leak on server when using TDC and Telia connectors. Problem solved.
  • [Client] Drag/drop filters to set their listing order.
  • [Client] Missing record in Call log if call was blind consulted to user. Problem solved.
  • [Receptionist] Remote calling functionality added.
  • [Admin] Access violation when importing users. Problem solved.

Documentation added

  • [Totalview 3 Web Mobile Application User guide.pdf] User guide for the mobile web application.
  • [Totalview 3 Web Service connectors technical guide.pdf] Description of the Totalview web service and their communication with external systems.

Totalview 3.1.1

Released 31-06-2009

Added features

  • [TDC] TDC mobile monitoring connector added. Monitors messages from TDC about the mobile devices and lists the mobile state in Totalview.
  • [Telia] Telia mobile monitoring connector added. Monitors messages from Telia about the mobile devices and lists the mobile state in Totalview.

Feature corrections

  • [Client] When clients connect to the server, they show the current known state of the monitored mobile phones.
  • [Client] Problem solved with client disconnect at start up. Dialog “Server is not responding” sometimes appeared at start up. This problem typically occurred on slow networks.
  • [Client] Problem solved with mobile state only being shown in contact details and not in user grid.
  • [Client] Forcing client settings to be saved with specific machine name by adding /c:name to the shortcut. Solved problem with client settings being saved with various different names when running virtual clients.
  • [Switchboard] State dialog activation possible.
  • [HiPath] HiPath connector service stops if connection to HiPath is lost. Problem solved.
  • [HiPath] RemoteCalling fails if destination device is busy. This is by HiPath design. When this occurs, the remote calling will be cleared and a message displayed to the user.
  • [HiPath] Device initialization might fail after HiPath reconnect. Initialization failed if call control operation was executed on device while in initializing state. Problem solved.
  • [Server] Totalview server service stops if sending ping to a client that is not yet initialized. Problem solved.
  • [Server] Call log thread stops if exception occurs. Problem solved.
  • [Server] Possible access violation when a connection is force disconnected from the server. Problem solved.
  • [CSTA] In some situations the mobile state might hang after transferring call to the mobile device. Additional controls are added to solve this problem.
  • [Totalview3Command] The %username% can be added to the shortcut.

Totalview 3.1.0

Released 31-03-2009

Added features

  • [Client] Number log added. The client lists incoming and outgoing calls from the user’s default local number with the duration of the call. The client does not have to be started for the call to be logged.
  • [Client] Remote calling. Create a call from a registered mobile or home number. The call is initiated at the local PBX. When the registered number answers, the call is transferred to the selected destination.
  • [Client] Hide appointment subject description from other users than the appointment owner. Other users will see State caption instead of subject description.
  • [Client] Calendar view altered and view selection functionality added.
  • [Client] Disable numeric shortcuts.
  • [Client] Show users calendar synchronization state. If a user’s calendar synchronization fails, an icon is displayed in the appointments list. Click on the icon to see the actual error message.
  • [Client] Scrollbar added to filers
  • [Client] Filter settings saved and restored at client restart.
  • [Client] Device busy icon in user list shows if calls are queued at device.
  • [Switchboard] Sending SMS to multiple users.
  •  [Admin] Multiple update of users. Select several users and change settings for all the selected users.
  • [Admin] External monitoring. For each registered mobile and home number the user can select if known state (busy, idle) should be listed in the clients.
  • [Admin] Phonebook maintenance functionality added. Phonebook import can be scheduled.
  • [Admin] Database backup functionality added.
  • [Admin] Create states that can only be used as filters and not in current state or appointments.
  • [Reports] List of users timestamps for a selected period. The list is presented in a web browser and can be printed or exported to pdf and Excel.
  • [Reports] Multiple users’ appointment list. List of selected users future appointments.
  • [Server] Multiple calendar connectors connected to same Totalview server.
  • [Totalview3Command] Command utility added. Totalview3Command can be used to change a users state from the system prompt (in TV2 the utility was called TVSTAT).

Feature corrections

  • [Client] When right click on a user in the user list, appointments are listed in date time order.
  • [Client] General settings dialog box clarified.
  • [Client] If changing a private appointment in Totalview, the subject is not changed.
  • [Client] Fixed problem with warning dialog in F5/F6 placed behind current window and left client in a state where the users thought the client stopped working.
  • [Client] Corrected mulap forwarding.
  • [Client] Improved client start up time.
  • [Client] Fixed problem with disappearing controls when running the client on Windows Vista.
  • [Switchboard] Number field empty. In special situations the number field was left empty when searching and finding a specific user.
  • [Switchboard] Fixed problem with mail templates not saving new templates.
  • [Admin] If data is changed in a view and the user leaves the view without saving the data, the warning message is changed to “Do you want to save changes? Yes, No, Cancel”.
  • [Installation] Installation script improved.
  • [Server] Server leak found and solved. Server leak identified on installations where users had many appointments.
  • [Server] Improved functionality to identify communication problems between client and server.
  • [CSTA] Improved compatibility with the CSTA v7 R5 version.
  • [CSTA] Additional tests for possible device queue errors added.

Documentation

  • [Installation script] SMS/Mail template examples added.
  • [FAQ] FAQ list extended.
Last edited on February 14th, 2019